- Este curso ha pasado.
MB-230T01: Microsoft Dynamics 365 Customer Service
agosto 25 @ 6:00 pm - septiembre 17 @ 10:00 pm
MB-230T01: Microsoft Dynamics 365 Customer Service
About this course
Este curso de Microsoft Dynamics 365 Customer Service te enseña a configurar e implementar la aplicación de servicio al cliente de Dynamics 365.
Aprenderás a gestionar casos, colas, reglas de enrutamiento, acuerdos de nivel de servicio (SLA), base de conocimientos y análisis del servicio.
Al finalizar, podrás optimizar la atención al cliente de tu organización y prepararte para el examen de certificación MB-230.
INFORMACIÓN CURSO
Duración: 32 horas
25 de Agosto del 2026 al 17 de Septiembre del 2026
Horario: Martes y Jueves 6:00pm a 10:00pm
Microsoft Official Curriculum
Fechas sujetas al quórum de cada curso.
- 10961C | Automating Administration with Windows PowerShell
- 20740C | Installation, Storage and Compute with Windows Server 2016
- 20741B | Networking with Windows Server 2016
- 20742B | Identity with Windows Server 2016
- 20744C | Securing Windows Server 2016
- WS-011T00A | Windows Server 2019 Administration
- WS-012T00A | Windows Server 2019 Hybrid and Azure IaaS
- WS-013T00A | Azure Stack HCI
- WS-050T00A | Migrating Application Workloads to Azure
- 20467D | Designing Business Intelligence Solutions with Microsoft SQL Server 2014
- 20761C | Querying Data with Transact-SQL
- 20762C | Developing SQL Databases
- 20764C | Administering a SQL Database Infrastructure
- 20765C | Provisioning SQL Databases
- 20767C | Implementing a SQL Data Warehouse
- 20768C | Developing SQL Data Models
- DA-100T00-A | Analyzing Data with Power BI
- 10985C | Introduction to SQL Databases
- 10986B | Updating Your Skills to SQL Server 2016
- 10987C | Performance Tuning and Optimizing SQL Databases
- 10988C | Managing SQL Business Intelligence Operations
- 10990C | Analyzing Data with SQL Server Reporting Services
- 10998A | Updating Your Skills to SQL Server 2017
- MS-102T00 | Administrador Microsoft 365
- MS-100T00 | Microsoft 365 Identity and Services
- MS-101T00-A | Microsoft 365 Mobility and Security
- MS-203T00-A | Microsoft 365 Messaging (consolidation & update of MS-200T0X and MS-201T0X courses)
- MS-500T00-A | Microsoft 365 Security Administration
- MS-600T00-A | Building applications and solutions with Microsoft 365 core services
- MS-700T00-A | Managing Microsoft Teams
- SC-400T00-A | Microsoft Information Protection Administrators
- 20480C | Programming in HTML5 with JavaScript and CSS3
- 20486C | Developing ASP.NET MVC 5 Web Applications
- 20486D | Developing ASP.NET Core MVC Web Applications
- 20487-D | Developing Microsoft Azure and Web Services
- 40410-A | JavaScript, HTML and CSS Web Development
- AI-100T01-A | Designing and Implementing an Azure AI Solution
- AZ-104T00-A | Microsoft Azure Administrator
- AZ-204T00-A | Developing Solutions for Microsoft Azure
- AZ-303T00-A | Microsoft Azure Architect Technologies
- AZ-304T00-A | Microsoft Azure Architect Design
- AZ-220T00-A | Microsoft Azure IoT Developer
- AZ-400T00-A | Designing and Implementing Microsoft DevOps solutions
- AZ-500T00-A | Microsoft Azure Security Technologies
- AZ-900T00-A | Microsoft Azure Fundamentals (2 Day)
- DP-200T01-A | Implementing an Azure Data Solution
- DP-201T01-A | Designing an Azure Data Solution
- DP-300T00| Administering Microsoft Azure SQL solutions
- 20777-A | Implementing Microsoft Azure Cosmos DB Solutions
- 20537-B | Configuring and Operating a Hybrid Cloud with Microsoft Azure Stack
